CareVanta

CareVanta Terms of Service

Effective Date: [01/01/2026]

These Terms of Service (“Terms”) govern your access to and use of the CareVanta website, products, and services (collectively, the “Services”) operated by CareVanta, Inc. (“CareVanta,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to that organization.

1. The Services

CareVanta provides software and related services designed to help healthcare organizations manage revenue recovery and dispute workflows, including CareVanta Resolve, and may provide additional offerings such as CareVanta Comply (each an “Offering”).

CareVanta may update, modify, or discontinue any part of the Services from time to time.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. The Services are intended for business and professional use.

3. Accounts and Access

Account registration. You may need an account to access certain features. You agree to provide accurate information and keep it updated.

Security. You are responsible for maintaining the confidentiality of credentials and for all activity under your account.

Authorized users. If your organization provides access to multiple users, your organization is responsible for their compliance with these Terms.

4. Customer Responsibilities

You agree to:

  • Use the Services only in accordance with applicable laws and regulations.
  • Ensure all data you submit is accurate and that you have the right to submit it.
  • Maintain appropriate internal policies, approvals, and authorizations for any disputes, submissions, or filings.

5. Prohibited Uses

You may not:

  • Use the Services for unlawful, harmful, fraudulent, or deceptive purposes.
  • Attempt to reverse engineer, decompile, or discover source code except where prohibited by law.
  • Interfere with or disrupt the Services, including introducing malware or attempting unauthorized access.
  • Circumvent any access controls, rate limits, or security measures.
  • Use the Services to store or transmit data you are not authorized to share with CareVanta.

6. HIPAA and Protected Health Information (PHI)

If you are a Covered Entity or Business Associate under HIPAA and you provide PHI to CareVanta, you agree that:

  • CareVanta will process PHI only as permitted by a Business Associate Agreement (“BAA”) (when applicable).
  • If a BAA is required and not in place, you should not submit PHI to the Services.
  • You are responsible for determining whether a BAA is required and for executing a BAA with CareVanta prior to transmitting PHI.

7. Fees, Billing, and Taxes

Fees (including contingency-based fees, subscription fees, or other fees) will be set forth in an Order Form, Statement of Work, or other written agreement between you and CareVanta (collectively, “Order”).

Taxes are your responsibility except where CareVanta is required by law to collect them.

Late payments may incur interest or collection costs as permitted by law.

8. Intellectual Property

Our IP. CareVanta retains all rights in the Services, including software, designs, logos, and documentation, and any improvements or derivatives.

Your data. As between you and CareVanta, you retain rights to your data. You grant CareVanta a limited license to process your data to provide, maintain, and improve the Services, and to enforce these Terms.

Feedback. If you provide feedback or suggestions, you grant CareVanta a perpetual, irrevocable, royalty-free license to use and incorporate it without obligation.

9. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect it using reasonable care and will not disclose it except as permitted by an Order/BAA or required by law.

10. Third-Party Services

The Services may integrate with or link to third-party services (e.g., hosting providers, communications tools). CareVanta is not responsible for third-party services and your use of them may be subject to separate terms.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAREVANTA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

CareVanta does not guarantee specific outcomes, reimbursement amounts, dispute determinations, collection success, or timelines. Any calculators, estimates, benchmarks, or projections are informational and may not reflect actual results.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

CAREVANTA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.

CAREVANTA’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT PAID (OR PAYABLE) BY YOU TO CAREVANTA FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR, IF NO FEES WERE PAID, $100).

Some jurisdictions do not allow certain limitations, so these limits may not apply to you.

13. Indemnification

You will indemnify and hold CareVanta harmless from claims arising out of:

  • Your data, including allegations that it infringes rights or was shared without authorization;
  • Your misuse of the Services;
  • Your violation of law or these Terms.

CareVanta will promptly notify you of any claim and cooperate at your expense.

14. Suspension and Termination

CareVanta may suspend or terminate access if you violate these Terms, pose a security risk, or use the Services unlawfully.

You may stop using the Services at any time. Certain obligations (confidentiality, IP, limitations of liability, etc.) survive termination.

15. Changes to the Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice (e.g., by posting on the website or via email). Continued use after the effective date of updated Terms constitutes acceptance.

16. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Venue for disputes will be in state or federal courts located in New York County, New York, unless your Order specifies a different dispute resolution process.

17. Contact

Questions about these Terms can be sent to:

Email: support@carevanta.com